General terms and conditions of the Residence Prapoz in Ortisei

Important information for your booking and stay at our residence in Val Gardena.

• Prices are per apartment and include bed linen, towels, kitchen towels and tablecloths, electricity, heating, final cleaning, taxes, garage, children's beds, Val Gardena Mobil Card, free entry to the Mar Dolomit swimming pool in Ortisei
• We accept payment in cash, cheques, bank transfer, Bancomat, Visa and Mastercard
• The reservation is binding if accompanied by a deposit of 30% of the total amount, paid by bank transfer or credit card
• Delivery of the flat from 4.00 to 7.30 p.m.
• Please inform us in case of late arrival
• On departure we ask you to vacate the flat by 9.00 a.m.
• As of 1 January 2014, a tourist tax was introduced in South Tyrol. The amount of this tax is determined according to the accommodation category. Children and teenagers under the age of 14 are exempt from the tax. The tourist tax is paid on departure and is shown on the invoice for the stay in the accommodation facility as a separate item
• Sauna on request and for a fee for the exclusive use of up to 6 persons

Cancellation conditions

• In case of cancellation of the booking, the deposit will not be refunded.
• In case of early departure or late arrival the total amount of the booked period will be charged.

Bank details

Cassa Raiffeisen Castelrotto Filiale Oltretorrente
IBAN: IT 05 N 08056 23120 000302001802
SWIFT: RZSBIT21211
Fam. Nupieri Claudia

Guest-PASS - Terms & conditions

• Upon completion of the accommodation contract, the Südtirol Alto Adige Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.
• The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info.
• The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the above decision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use of the Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info.